Report or Repair of Water Leakages
Report / repair of water leakages, be it the distribution lines, service lines, and leaks before the meter/leaks at the meter, must be filed/lodged at the Commercial Section (Front Desk)) and can be done through phone calls or in person, and the corresponding maintenance job order is forwarded to the Maintenance Section for appropriate action. The abovementioned leaks require no fees. However, leaks after the meter require labor fees. Concessionaires may opt to hire any plumber or may directly request at the office.
Office / Division
Classification
Type of Transaction
Front Desk / Commercial Section
Complex Transaction
G2C > Government to CitizenG2B > Government to BusinessG2G > Government to Government
Who May Avail
Checklist of Requirements
Where To Secure
All Active concessionaires of MWD
None
Not Applicable
Client Steps
Agency Action
Fees To Be Paid
Processing Time
Person Responsible
1
Proceed to the front desk and report the leak/request for the repair of the leak
1
Attend to client`s request/report; encode and print maintenance job order and let it signed by the client
None
3 Minutes
Front Desk Officer (Commercial Section)
2
Wait for the repair of the reported leaks
2
Forward the maintenance job order to the Maintenance Section
None
2 Minutes
Front Desk Officer (Commercial Section)
2.1
Instruct client to go home and wait for the MWD employee to repair the leak.
None
2 Minutes
Front Desk Officer (Commercial Section)
NOTE: Cross road connection fee for:
Distribution lines
None
ASAP
Service lines before the water meter
None
1 Day
Plumbers (Maintenance Section)
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